Shipping

Each Ellis item is handmade in Brunswick, Victoria, and in an effort to minimise environmental impact, most items are made to order, and will be shipped 3 - 4 days after your order is placed. If you need an item urgently, please email hello@ellisresin.com.au prior to ordering to check if we have the item on hand/ 

Each item will be packaged with eco friendly wrapping, and sent via Sendle - the carbon neutral delivery service. 

 

AUSTRALIAN SHIPPING

  • Flat rate shipping  is $10 for orders under $100 
  • Free shipping is available for orders over $100. 

INTERNATIONAL SHIPPING

  • Flat rate shipping is $20 for all destinations outside of Australia. 

 

REFUNDS AND EXCHANGES

We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with your Ellis necklaces or bangles you may return it to us for exchange or a full refund less any shipping charges. Please contact us at hello@ellisresin.com.au prior to returning any item.

All earrings are final sale. We cannot exchange or refund earrings due to hygiene reasons. Please take the time to note the size and look of each item before deciding if it’s for you. We don’t offer a refund or exchange if you change your mind or decide you don’t like the earrings.

Return of necklaces and bangles must be delivered to us within 15 days of when the item(s) were post marked as delivered to you by Australia Post.

Return shipment costs are the responsibility of the customer. Returned goods must be delivered to us unused, unworn, in original packaging and in saleable condition or may not be eligible for refund.

We cannot be held responsible for items damaged or lost in return post; therefore we recommend that you use an insured and trackable mail service to return items.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.

If you receive a damaged or faulty item (including earrings), please take a photograph of the damaged item and email it to us at hello@ellisresin.com.au to arrange return via assessment.

In cases of loss, damage or fault, repair, replacement or refund will be offered according to circumstances.

Please note that there are no exchanges or refunds on sale items.